Shipping policy

 

At Njolie, we are committed to delivering your luxury products in a timely and secure manner. Please review the following details about our shipping process:

1. Order Processing Time

  • All orders are typically processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • We handcraft every product with care, ensuring each order meets our high-quality standards.

2. Shipping Rates & Methods

  • Domestic Shipping (U.S.):
    • Standard Shipping (3-5 business days): $5.00-$10.00
    • Expedited Shipping (2-3 business days): $15.00-$21.00
    • Free Standard Shipping on orders over $50.

3. Shipping Partners

We use trusted shipping partners, including USPS, UPS, and FedEx, to ensure the safe and timely delivery of your order. Tracking information will be sent once your order has shipped.

4. Packaging

We believe in sustainability and take care to package all products securely with eco-friendly materials. Our luxurious packaging ensures your candles and home decor products arrive in perfect condition and ready for display.

5. Shipping Times

  • Domestic Orders:
    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 2-3 business days

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment. If you experience any issues with tracking, please feel free to contact our customer support team.

7. Shipping Delays

While we strive to ensure all orders arrive on time, there may be occasional delays due to weather, high-volume seasons, or carrier issues. We ask for your patience during these times. We will keep you updated if any delays occur.

8. Missing or Lost Orders

If your order is lost in transit, please contact us within 30 days of the estimated delivery date. We will assist in resolving the issue with the carrier or issue a replacement.

9. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and either issue a replacement or process a refund.

10. P.O. Box and APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses, but please be aware that shipping times may be longer, and tracking may be less detailed for these addresses.

11. Return & Exchange Policy

We want you to be completely satisfied with your Njolie products. If for any reason you are not happy with your purchase, please review our Return & Exchange Policy for more details.

Contact Us

If you have any questions about shipping, feel free to reach out to our customer support team at info@njolie.com